Job of the week: Management Analyst Supervisor 2 at Ohio Office for Families & Children

(EDITOR’S NOTE: You can apply for the job here).

Serves as agency manager (i.e., on behalf of agency, formulates and responsibly directs implementation of policy) for Office for Families & Children statewide Help Desk information (i.e., Statewide Automated Child Welfare Information System [SACWIS], Child Welfare programs, Adult Protection Programs ): formulates and implements policies and procedures (e.g., response time; manner of response; protocol for difficult/complex inquiries; written notifications); participates in long and short term planning to include new system development, programs and policies; reviews current systems; evaluates cost and efficiency and proposes improvements; develops and maintains standard operating procedures and other work procedures and policies; ensures federal, state and/or agency laws, regulations, policy and/or procedure changes that impact automated systems are communicated and implemented; defines and recommends improvements to Help Desk structure (e.g., ensures adequate phone support, research support, reviews Help Desk logs to facilitate timely responses to user inquiries and problems); meets with users to discuss projects and/or coordinates resource scheduling and problems; collects, researches and analyzes input from customers and staff on SACWIS system problems in order to initiate corrections and solutions; informs Help Desk staff of production fixes and subsequent SACWIS releases to counties; establishes priorities and develops project status; coordinates Project activities with other agency representatives and provides counsel and advice to higher-level authorities; acts as liaison with Office of Information Services (OIS) and OFC staff to discuss, analyze and find solutions for production issues (e.g., facilitates meetings with SACWIS and OIS technical staff to discuss and resolve production issues in OIS development area and to determine when production fixes/changes will go into production); researches customer needs and reviews user security/assignments takes appropriate action (e.g., grants access to and maintains State defined user groups; assigns State and county-defined users; grants access to agency administrators for broadcast messages, tickler related functionality, transfer work items between agencies and restricts system access; develops and maintains Frequently Asked Questions (FAQs) derived from user inquiries via the SACWIS knowledge base; researches and analyzes industry trends; researches and analyzes emerging critical issues impacting statewide operations of Help Desk to use in determining Help Desk and system priorities (e.g., elevates critical issues related to changes in state and federal regulations that impact SACWIS operations); reports critical production issues to Project Manager (e.g., assesses issues and determines actions to identified problems); operates microcomputer system to store, calculate, retrieve and produce reports and other documents; writes position papers and reports (e.g., produces routine statistical reports regarding type of Help Desk inquiries received, response time, etc.) document Build Release Notes-Conduct County Review Calls.

Supervises staff (e.g., makes recommendations for hire of staff; assigns work and provides direction; reviews work and provides feedback; establishes goals and monitors and evaluates performance; encourages staff development; approves/disapproves leave; conducts staff meetings; recommends disciplinary action).

Manages and coordinates statewide technical assistance, knowledge base, OFC website and training function and & Webinars for SACWIS, Child Welfare,and Adult Protection: (e.g., ensures technical assistance is uniform statewide and that training is developed and implemented to address identified needs; directs research and formulation of responses to inquiries and complaints from individuals, government officials, administrators, services providers and groups representing recipient; oversees formulation of responses to Legislative inquires).

Prepares and presents speeches and information to state and local audiences (e.g., Public Children Services Agencies (PCSAs) staff; Private Child Placing Agencies (PCPAs) staff; user groups); processes 7078 and 8529 reports; participates in and leads meetings with SACWIS, PCSA staff and PCPA staff to provide information, guidance and technical assistance.

Performs other duties as assigned (e.g., prepares confidential correspondence; travels to attend conferences and workshops; facilitates and/or participates in meetings; maintains logs, records and files).

Minimum Qualifications:
Completion of undergraduate major core program in business or public administration; 2 yrs. exp. in management analysis.

Or completion of undergraduate core coursework in academic field commensurate with program area to be assigned as outlined per approved Position Description on file; 2 yrs. exp. in management analysis.
Or 4 yrs. exp. in planning & coordinating management evaluation & monitoring programs.
Or 1 yr. exp. as Management Analyst Supervisor 1, 63215.
Or equivalent of Minimum Class Qualifications For Employment noted above.

Major Worker Characteristics:
Knowledge of fiscal management (e.g., accounting, public budgeting & spending); business administration: management science or public administration; programs, operations, laws, rules & procedures of assigned agency*; operations research techniques or statistical techniques used in managerial decision making processes; manpower planning; employee training & development*; supervisory principles/techniques*; public relations*; English composition & grammar or technical writing*. Ability to deal with many variables & determine specific course of action; use proper research methods in gathering data; gather, collate & classify information about data, people or things; draft &/or edit administrative policies, procedures, informational booklets &/or directives.

(*)Developed after employment.

Supplemental Information:
“Note: Attachments are not accepted for this posting but you may copy and paste a text resume on the application.”

ASSISTS WITH TESTING AFTER HOURS. ASSISTS COUNTY USERS AND ACCESS CONTROL AFTER HOURS.

THIS POSITION IS OVERTIME EXEMPT.

TRAVEL REQUIRED, AS NEEDED. MUST PROVIDE OWN TRANSPORTATION. OR, IN ORDER TO OPERATE A STATE VEHICLE, YOU MUST HAVE A VALID DRIVER’S LICENSE FROM STATE OF RESIDENCE.

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Posted on April 15, 2012, in Uncategorized and tagged , , , , . Bookmark the permalink. Leave a comment.

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