Great thoughts on companies responding to negative comments online

Mack Collier, an expert on social media and blogging, recently wrote a great post reporting how new research shows that companies that respond to negative feedback online do see benefits.

You can read this here.

What do you think? Are your companies responding to negative posts online?

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Posted on April 11, 2011, in Uncategorized and tagged , , , , , , . Bookmark the permalink. 1 Comment.

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