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Statement of Purpose:
The Consumer Relations Manager is responsible for managing a team that supports all company operations by responding to guests who contact us. This manager is also responsible for the generation of insights based on data obtained both from guest contacts and our in-restaurant guest survey system.
Manages the daily functions of a group of Guest Relations representatives who record comments and respond to guests expressing concerns.
Maintains databases to collect guest feedback and categorize guest and consumer concerns
Reviews all existing guest response procedures and identifies process improvements.
Monitors ongoing guest comments to identify and communicate any items requiring immediate corporate engagement. Examples include product recalls and activist requests.
Responsible for ongoing training of Guest Relations representatives.
Acts as primary point of contact with the guest satisfaction survey vendor.
Responsible for monthly analysis and reporting of key trends in guest satisfaction and guest comments as well as the performing ad hoc analyses identified by our business partners.
Works with our training group to train key contacts in the appropriate usages of data.
Works with marketing partners to identify and appropriately respond to social media commentary.
All other duties as assigned or required.
Must possess strong team leadership capabilities
Excellent communication and interpersonal skills
Must have strong analytical capabilities, process and continuous improvement orientation
Excellent presentation and organizational skills
Proficient in Microsoft Office tools and database usage
Strategic thinker with strong analytical and creative mindset
Bachelor’s degree required, business major preferred
Master’s degree not required but a plus
3-5 years job-related work experience required
Experience presenting to Senior Management and Brand teams
Travel not required for this position
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; climb or balance; and taste or smell.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lieutenant Governor and Department of Insurance Director Mary Taylor is sharing insurance advice with small business owners across Ohio to assist them in understanding their insurance coverage provisions as they recover from the recent severe weather that blanketed the state.
“The first step for business owners who suffered an interruption in service and damaged products and property is to get in touch with their insurance agent,” Taylor said. “They will be able to assist in sorting out the particulars of the policy and help you get back on your feet.”
Taylor added that if business owners incurred damage they should collect copies of receipts for equipment, furniture and other valuable items and photos of the property to share with their agent.
Taylor offered the following insurance information for small business owners impacted by recent severe weather:
Property insurance typically covers for damage or theft of the physical property and equipment of the small business.
If you own the physical structure of your business address, your property insurance should cover both the structure and its other assets.
If you lease the space you occupy, you are likely responsible for insuring your personal property/contents. As a leaseholder, you should have a contingency plan in case your landlord or your landlord’s insurer is not able to promptly repair the building where your business is located.
Business interruption insurance covers lost earnings due to circumstances stated in the policy – such as weather or fire – that shut down a business for an extended period.
Certain events will trigger this insurance that generally covers expenses associated with running your business, such as payroll and utility bills, based on your company’s financial records.
Benefits under this kind of coverage may not be payable for a certain number of days after the business interruption has occurred. Make sure you have sufficient funds to tide you over for that time.
The insurance may also help pay for the extra expenses to keep your business in operation until you recover.
Taylor also shared this information to assist business owners in preparing for potential future severe weather or natural disasters:
Is your business ready for disaster?
Do you have an emergency response plan for employees and customers?
Do you have copies of important papers and information stored off site?
Does the information include: receipts, photos, insurance policies, contact details for your agent or company, employee roster, etc.?
These documents will assist you when you file a claim later.
Minimize your insurance risks by:
Installing fire and security alarms.
Planning and training employees for emergencies on the premises, such as fires and evacuations.
Having employees keep wallets and other personal items in a secure place. Keeping the business’ cash and other valuables in a safe.
Keeping office space in good physical condition.
Review your insurance needs and your current policies:
Are your policies up-to-date with your insurance coverage needs and are the limits for each coverage at a level that protects your investment?
The Office of the Ohio Treasurer recently announced businesses that suffered damage can apply to obtain up to a three percent interest rate reduction on new or existing loans for construction or to improve cash flow through the Ohio Treasury’s Renew Ohio & Rebuild Ohio emergency financing programs.
House of Heroes released its new album “Cold Heart Want” today.
The album is produced by Paul Moak (Mat Kearney, Lovedrug) and mixed by J.R. McNeely.
The band will start a tour this month with Relient K, Hellogoodbye and William Beckett (former lead is singer of The Academy Is).
NEW TOUR FOR OWL CITY – Owl City is excited to announce a world tour this fall in support of his new full-length studio album, The Midsummer Station – out Aug. 21 on Universal Republic. The tour, which kicks off on Sept. 5th at Nashville’s Cannery Ballroom, begins just two weeks after the album release and will hit major cities across the U.S. and Canada, including Newport Music Hall in Columbus on Sept. 16, before the North American leg concludes on Oct. 7 at The Crofoot in Detroit, Mich. Afterwards, Young will take off to France and make his way from Europe to Asia and finally wrap up the 45 date tour in New Zealand on Nov. 3.
The announcement of Owl City’s The Midsummer Station World Tour comes on the heels of a massive first week for “Good Time” – the debut single off Young’s forthcoming album that features a duet with “Call Me Maybe” pop sensation Carly Rae Jepsen. The song was added by more than 100 radio stations and sold 140,000 copies in the first week earning “Good Time” a #18 debut on the Billboard Hot 100.
NEW VIDEO FROM JSON – Lamp Mode Recordings has released Json’s new music video for the single, “Brand New,” from the album Growing Pains, which debuted at No. 4 on the iTunes Hip-Hop Chart when it released in February. One of this year’s most anticipated Christian hip-hop releases, Growing Pains features collaborations with Lecrae, Mikeschair, Benjah, Jai and more.
“‘Brand New’ is a hype song about what it means for the believer to be made new in the image of Christ,” explains Json. “Brand New is one of those songs that just makes you wanna move. The video simply adds to that feeling. If you’ve been made brand new, then this should be your anthem.”
Here is the music video.
(EDITOR’S NOTE: Picture from Wikipedia Commons).
(EDITOR’S NOTE: You can apply for the job here).
Chillicothe Gazette Media has an immediate opening for a full-time News Reporter. A Reporter is tasked with producing routine daily print and online content primarily concerning community, general and feature news. Work must be accurate and completed according to set deadlines. This process may involve collecting basic information, interviewing individuals, writing breaking, in-depth, feature, and project stories and contributing to video reports. Reports should focus on accountability of public officials through watchdog reporting by asking key questions and probing all supplied information. The position requires use of social media and new technologies to quickly share news and events online. It will include the acquisition or development of data for use in stories, graphics and online databases. Stories will need to be completed under tight time restraints and for specific target audiences. Works to ensure Gannett programs such as Information Center, Watchdog Reporting, Real Life/Real News, mainstreaming/diversity and defending the First Amendment are reflected in the company’s products.
· Gather news through attending events, interviews, research, data and other resources, to write stories for all platforms ensuring department’s success in initiatives and goals that include immediate online reporting of breaking news, watchdog reporting (holding public officials accountable), Real Life/Real News (creating content meaningful to readers lives) mainstreaming/diversity and reaching targeted audiences. Includes sports and photo assignments.
· Use or build community and public affairs knowledge to develop assigned beat by communicating with sources, identifying sources and developing expertise on local issues and stories of importance to our customers.
· Use online social media, blogs and online technology to communicate with readers in ways beyond traditional print and digital products.
· Obtain data necessary to explain stories to readers, including making public records requests and inquiries necessary to develop database content online.
· Assign photographs or other visual elements while working with editors and other staffers to plan visual presentation of completed work.
· Daily communication of coverage planning with editor by maintaining a news budget list of current and upcoming stories.
· Must have a thorough knowledge of writing and reporting with BA/BS degree or equivalent experience. Prefer major in journalism or communications; minimum of six to twelve months of prior reporting or professional writing experience. News reporting and public affairs reporting along with sports experience preferred.
· Excellent grammar and spelling required.
· Must be dependable and able to thrive in a fast-paced, deadline-driven environment; and able to handle a variety of assignments.
· Knowledgeable in using online social media such as Twitter, Facebook, blogging, etc.
Ohio residents affected by the recent severe weather are getting relief when it comes to deadlines for paying their insurance premiums.
Ohio Lieutenant Governor and Department of Insurance Director Mary Taylor issued a bulletin on Monday, July 2, 2012 to Ohio insurance companies asking them to be patient when receiving late insurance premium payments from those who are trying to recover.
“Thanks to cooperation from Ohio’s insurance community, we are giving residents some additional relief so that they can focus on cleaning up and repairing their properties instead of worrying about a pending insurance premium payment,” Taylor said.
This request to insurers derives from the Federal Emergency Declaration for the state due to storms that occurred on June 29, 2012 and is applicable to all Ohioans who have experienced a loss.
The bulletin, 2012-02, states that insurance companies are to give those who have been directly impacted by the storms 60 days from the date the premium was due to pay their premiums, interest free. The bulletin expires on September 30, 2012.
The full bulletin and a Severe Weather Recovery Toolkit, which includes information about how to safeguard your property, vehicle and possessions, tips on the claims filing process, FAQS about windstorm damage and insurance, and tips on protecting yourself from a deceitful contractor, are available on the Department’s website, www.insurance.ohio.gov.